Having information is key to measuring the service and continuously improving user satisfaction.
UNICO provides profiled and customized reports online and in real time.
Some examples of the depth and relevance of the reports that UNICO delivers.
Evolution of the quality of videoconferences (one, several or all rooms) to know objectively the performance of the networks
Quality ranking among the selected rooms, to focus improvement activities
Detailed quality history for a specific call, for advanced and fast diagnosis
Room usage ranking to determine potential user needs
Various types of rankings of users to learn uses, behavior, and plan improvements for adoption
owners satisfaction for each meeting
user satisfaction in each room